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Customer #1
Dear Curtis and Duane,
I want you to know how pleased I am with the Trane XL16i heat pump and backup oil furnace that you installed last year to replace an old oil furnace and electric air conditioner.
As you know, I had proposals from two other companies. One of them, selling Lennox equiptment, advised having an outdoor thermometer with heat pump lockout, so that in temperature under 35 degrees that heat pump would shut down with heat supplied entirely by the oil furnace. You advised against the lockout, but instead letting the heat pump call on the furnace only when it became unable to satisfy the indoor thermostat setting. Now, after watching the system through the winter, I can report that the furnace never came on, except for a few minutes with the heat pump was defrosting, even when the outside temperature was 14.7 degrees. I had no idea that the heat pump would be able to extract warm air from such cold ouside air-a tribute to the efficiency of the 16 SEER, two stage unit. Your advice proved to be excellent.
The obvious question will be the change in electric bills. I don't have records of warm and cold days, but with all other variables being essentially equal, the total electricity cost for five months from mid November to mid April increased $251.57 from the previous year. Considering the price of heating oil today, I consider this a real bargain.
The outdoor unit is very quiet, and the slow starting variable speed fan avoids blowing cold air, a common complaint of older heat pumps. Your price was competitive, the installation was was performed when promised, and the system has required no service calls for maintenance.
My comments are completely voluntary, were not solicited, and may be shared with others. I will be glad to answer any customer's questions, and to allow them to observe the system in operation.
Sincerely,
Walter L. Blankenbaker, M.D.
Customer #2
Thank you!
The guys who came out and replaced my system did a great job and communicated everything to me. I will reccommend your services to co-workers and friends.
Michael Wright
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